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Business Etiquette is nothing but protocols to follow which include proper procedure and conduct in the company background. Following proper etiquette helps in relationship building. It creates a positive culture for you as well as your company’s image.
Etiquettes have different business codes which can be different based on different companies, industries, countries and cultures. This is one element of business protocol.
This is nothing but a frame of guidelines about manners and behaviour to be followed or observed in a professional setting. here are Types of Business Etiquette and Its Importance.
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Types of Etiquette
Every business comes up with a set of guidelines but some etiquettes and practices are common across all businesses which every professional needs to follow. We have jotted down some etiquette for you to be prepared while in a business environment.
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1. Workplace Etiquette
Every company has its own set of office rules to maintain the decorum. Office culture will be different for each company.
Some etiquette would be normal at one office but would be rude at another. Some companies exist where you can take your pets with you but it is strictly no-no in other companies.
Once you join the company, observe the people. Read through the company guidebooks. Keep an eye on the executives on how they behave. Stick by some basic rules which are generally followed across all companies.
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2. Table Manners and Meal Etiquette
Table Manners and Meal etiquette can be turned off if not followed. These are much more than just knowledge of the right cutlery to be used. But once you know the rules and by heart them, you are sorted. You can be bang-on correct about it. You can read a detailed book or watch a movie to learn about meal etiquette.
But we have got some broad ones listed for you. Once you are seated at your table put the napkin on your lap. You should order items that are in a similar price range to that of your companion. You should wait till everyone receives their dish.
This biggest turn-off would be if you eat with your mouth open and make noise. Never lick your finger while eating in official lunches. Ask for the condiments and dishes instead of jumping to them across the table. Once you are done with your meal, half-fold the napkin and place it next to your plate on the left-hand side.
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3. Behavioural Etiquette
Behavioural etiquette helps contribute to a pleasant, productive, and inclusive work environment. It is an entire range of behaviours that are standard across most companies. The very foremost is keeping your word. Once you commit live up to it. Think about how big or small it is before committing not after.
The second important is being punctual. Always respect others’ time and never waste it. Always remain calm. Whatever the situation is stay under control. Be flexible while working. Accept to stay late for work or how up early or accept the last-minute plan change and any such work callings. Raise a concern only if it is a regular practice.
Always maintain diplomacy. Always be kind and friendly with everyone whether you like them or not. Accept constructive criticism.
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4. Communication Etiquette
Communication is key for any relationship to flourish. And in professional life variety of communication exists. Just maintain a strict rule around communication to build strong relations.
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A. Phone Etiquette
Your voice should not be too loud that it disturbs others and not too low that the person has a hard time hearing you.
If you are in doubt take a quick feedback from the one you are talking to. When you are with someone, always put your phone away. If you’re on a conference call and you’re not speaking, mute yourself so the others aren’t distracted by the outside noise.
B. Email Etiquette
Set timelines for answering internal mail and external mail. Depending on your profile you can choose to answer internal mails in a day and external mails in three days. Avoid overusing exclamation marks and emoticons. Default to “Reply” over “Reply All.”
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C. In-Person Etiquette
Maintain eye contact most of the time. Match their speaking volume. Show interest in what they’re saying. Steer clear of complimenting someone’s appearance, since this can make people feel uncomfortable.
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5. Meetings Etiquette
Meetings are an important aspect of business communication. Always send the meeting agenda along with the meeting invite so that they can prepare for the discussion in advance.
Consider different time zones and the daily schedules of the people you’re inviting when setting a time so that the time of the meeting is neither too early nor too late in the day.
Set up lunch or ask people to bring lunch if your meeting is scheduled during a typical lunch hour. Introduce new team members or first-time meeting attendees to the larger group.
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A. In-Person Meetings Etiquette
Give attendees up to five minutes to settle in before diving into the agenda. Follow the agenda so people have time to think about contributions and ideas before presenting. Call on everyone who wants to participate in the discussion, or go around in a circle so everyone can speak.
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B. Virtual Meetings Etiquette
Look at the camera so you seem to be making eye contact. Shut the door and make sure you’re not interrupted by anyone.
Before your meeting, check the area in camera range If you’re the meeting facilitator, make sure all participants have the chance to speak or present ideas. Once you know what to do, it’s much easier to build and maintain a great professional reputation.
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C. Dressing Etiquette
The way you dress in a business environment reveals your professionalism, and etiquette dictates specific attire for different functions. Business attire is expected in professional work environments, with upscale business dress worn for high-level meetings and presentations.
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Importance of Business Etiquette
Just as people make first impressions between one another, businesses and their employees also create first impressions. Practising business etiquette helps create a positive impression, which is a way to demonstrate respect for others and also to instil a sense of pride in the company.
Failure to follow common business etiquette practices can dissuade customers and businesses from wanting a relationship with your organization since poor etiquette practices can signal that your organization may be unprofessional. By association, unacceptable behaviours and practices can also hint at a lower product or service.
We hope this gives you a fair idea about the etiquette to be maintained while performing various business activities.
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